Privacy policy
This Privacy Policy describes how altra-profuture.myshopify.com (the “Site” or “we”) collects, uses, and discloses your Personal Information when you visit or make a purchase from the Site.
Personal Data
Vico Skin is committed to protecting our customer's privacy. Jasmina Vico Skin Ltd (“Vico Skin”, “we” or “us”) is the data controller of the personal data collected via or in connection with Vico Skin and any associated App (the “Site”).
What Personal Data is Collected?
We collect personal data from you when you provide it to us directly and through your use of the Site. This information may include:
Device information
- Information you provide to us when you use our Site (e.g. your name, contact details, gender, product reviews, and any information which you add to your account profile);
- Transaction and billing information, if you make any purchases from us or using our Site (e.g. credit/debit card details and delivery information);
- Records of your interactions with us (e.g. if you contact our customer service team, interact with us on social media);
- Information you provide us when you enter a competition or participate in a survey; Information collected automatically, using cookies and other tracking technologies (e.g. which pages you viewed and whether you clicked on a link in one of our email updates). We may also collect information about the device you use to access our Site; and
- Other information necessary to provide the Site, for example we may access your location if you give us your consent.
How is Your Personal Data Used?
Depending on how you use our Site, your interactions with us, and the permissions you give us, the purposes for which we use your personal data include:
- To fulfil your order and maintain your online account.
- To manage and respond to any queries or complaints to our customer service team.
- For market research, e.g. we may contact you for feedback about our products.
- To send you marketing messages via email, where we have your consent or are otherwise permitted to do so.
- For security purposes, to investigate fraud and where necessary to protect ourselves and third parties.
- To comply with our legal and regulatory obligations.
We rely on the following legal basis, under data protection law, to process your personal data:
- Because the processing is necessary to perform a contract with you, or take steps prior to entering into a contract with you (e.g. where you have made a purchase with us, we use your personal data to process the payment and fulfil your order).
- Because we have obtained your consent (e.g. where you contact us with a query, where you add optional information to your account profile, or if you consent to receive marketing from us).
- Because it is in our legitimate interests as an e-commerce provider to maintain and promote our services.
Marketing
Depending on your marketing preferences, we may use your personal data to send you marketing messages by email, phone or post. Some of these messages may be tailored to you, based on your previous browsing or purchase activity, and other information we hold about you.
If you no longer want to receive marketing communications from us you can change your preferences at any time by contacting our customer service tam, clicking on the ‘unsubscribe’ link in any email, or updating your settings in your account. If you unsubscribe from marketing, please note we may still contact you with service messages from time to time (e.g. order and delivery confirmations, and information about your legal rights).
You may also see our ads on social media. These ads may be tailored to you using cookies (which track your web activity, so enable us to serve ads to customers who have visited our Site). Where you see an ad on social media, this may because we have engaged the social network to show ads to our customers, or users who match the demographic profile of our customers. In some cases, this may involve sharing your email address with the social network. If you no longer want to see tailored ads you can change your cookie and privacy settings on your browser and these third party websites.
Who is Your Information Shared With?
We share customers’ personal data with third parties in the following circumstances:
- With our suppliers and service providers working for us, e.g. payment processors and delivery companies.
- With our professional and legal advisors.
- With third parties engaged in fraud prevention and detection.
- With law enforcement or other governmental authorities, e.g. to report a fraud or in response to a lawful request.
- Otherwise where we have your consent or are otherwise legally permitted to do so.
Storage and Retention
We will keep your personal data for as long as we need it for the purposes set out above, and so this period will vary depending on your interactions with us. For example, where you have made a purchase with us, we will keep a record of your purchase for the period necessary for invoicing, tax and warranty purposes. We may also keep a record of correspondence with you (for example if you have made a complaint about a product) for as long as is necessary to protect us from a legal claim. Where we no longer have a need to keep your information, we will delete it. Please note that where you unsubscribe from our marketing communications, we will keep a record of your email address to ensure we do not send you marketing emails in future.Using Personal Information
We use your personal Information to provide our services to you, which includes: offering products for sale, processing payments, shipping and fulfillment of your order, and keeping you up to date on new products, services, and offers.
Security
This Site ensures that data is encrypted when leaving the Site. This process involves the converting of information or data into a code to prevent unauthorised access. This Site follows this process and employs secure methods to ensure the protection of all credit and debit card transactions. Encryption methods such as SSL are utilised to protect customer data when in transit to and from this Site over a secure communications channel.
Whilst we do everything within our power to ensure that personal data is protected at all times from our Site, we cannot guarantee the security and integrity of the information that has been transmitted to our Site.
Children
Our Site is not intended for, and should not be used by, children under the age of 18. We do not knowingly collect personal data from children under 18.
Cookies
Our Site uses cookies and similar technologies - such as Java Script and Web Beacons to provide certain functionality to the Site, to understand and measure its performance, and to deliver targeted advertising.
Because we want to guarantee your privacy and to improve the user friendliness of our website during your visit(s), we feel it is important that you know how and why we use cookies. We will try to provide as much information as possible in the following text about the use of these technologies, including cookies, by Jasmina Vico Skin Ltd.
What are Cookies
Cookies are small, simple text files that are stored by your computer or mobile device when you use our website.
What are the other technologies?
JavaScript and web beacons are standard internet technologies that, together with cookies, can collect system information (Java Scripts), store this information in small, simple text files (cookies), which can then be sent (web beacons).
Cookies and other technologies are used in virtually all existing websites and website.
Using cookies and other technologies, we can, for example, ensure that:
• Surfing the websites will be easier and more pleasant for you;
• We can recognise what type of device you are using when you visit us;
• We can provide more tailored, valuable offers to you;
Third-party cookies
Third-party cookies are also placed on our website and website. The privacy and cookie policy of the company concerned shall apply for the use of cookies by other companies.
Functional cookies or necessary cookies
Functional cookies ensure our website work properly. For example, booking functionalities.
Analytical cookies
We collect analytical cookies concerning the use of our website by users with the help of statistics from third parties. By measuring website usage, we can continue to improve our website for the benefit of our users.
Social media cookies from third parties
Social media cookies are cookies that enable the functionalities of social media sites. For example, the “Like” button on Facebook.
Advertising cookies
We place advertising cookies in our website. We also place advertising cookies on third-party websites. We can combine the information from these advertising cookies. We do this so that we can provide you with the most relevant offers based on your online surf, search and purchase behaviour. We also keep track of the advertisements you have seen with these advertising cookies.
Website recommendations, preferences and interest cookies
In addition, we combine your online surf, search and bookings behaviour to show you relevant offers and recommendations in our website that are based on your preferences.
Functional or necessary cookies
Functional or necessary cookies help the Jasmina Vico Skin Limited website to work correctly. This means, for example:
• An even load on the website so it remains functional and accessible;
• Detecting possible abuse or potential problems in our website by registering consecutive failed log-in attempts, for example.
Analytical cookies
We record and analyse how the website is used with the help of third-party analytical cookies. These statistics give us more insight into how often we are visited and how we can improve our website. This means we can constantly optimise the website experience.
The following data is stored (not an exhaustive list):
• The IP address, which is anonymised;
• Technical features such as the browser being used (Chrome, Internet Explorer or Firefox, for example) and the screen resolution of your computer and what device you are using;
• The page you came from to visit the website;
• When and how long you visit or use the website;
• Whether you use the functionality of the website. For example, previous bookings;
• Which pages you visit on our website.
An example of how we use these cookies is as follows:
• Tracking the number of visitors to our website;
• Measuring the length of time per visit;
• Determining the sequence in which a visitor visits the various pages of our website.
Social media cookies from third parties
How do social media cookies from third parties work?
Social media cookies are placed by the social media sites themselves. When you click a social media button on our websites, a social media cookie will be placed. The social media party can recognise your IP address when you share one of our website pages. In terms of the cookies placed by social media parties and the data they collect, we refer to the statements made by these parties on their websites. We recommend that you read the following privacy and cookie statements on a regular basis:
Facebook
YouTube
Advertising cookies
You can find our advertisements on third party websites. We use cookies to keep these promotions and advertisements relevant. The advertising cookies make it possible that:
• We can track which advertisements you’ve already seen;
• We can track how many times you’ve seen an advertisement;
• We can prevent you from always seeing the same advertisement;
• We can track whether you click on the advertisements;
• We can keep track of the orders you have placed after you have seen or clicked an advertisement;
• We can combine your online surf, search, and purchase behaviour, regardless of the device you are using;
• By combining this information, we can determine your advertisement interest and tune the advertisements we show you in our website and on other websites to your preferences;
Advertisement networks and media agencies serve as intermediaries for website and advertisers. The advertising cookies from these parties make it possible that:
• Our advertising partners can combine your preferences for our websites with information that they collect from your visits to other websites.
For cookies placed by these parties for advertising purposes, we refer you to the statements on the websites of these parties. These statements change regularly so we recommend you read these privacy and cookie statements regularly.
Website recommendations, preferences and interests cookies
We have so many items in our store that we would like to help you find what you are looking for. For example, by pointing out items that may be of interest to you. This is, for example, based on your previous visits to our website, no matter what device you used.
We look at your cookies and your IP address, as well as what you previously bought from us and your interests that we know as a result of asking you. Recommendations and interest cookies allow us to verify that you have seen certain products or offers, clicked on them, and if you have subsequently bought a specific product. This information can be combined to get a picture of your interests and preferences; the website can then be customised for you.
The interest cookies make it possible that:
• We can combine your online surf, search, and bookings habits in our website, regardless of the device you use to visit the website;
• We can establish your preferences and interests by combining your surfing habits, and make offers and recommendations in our website that meet your preferences;
• We can show you offers and recommendations via our website based on your interests and the combination of your surf, search and bookings behaviour;
• We can show you targeted offers and recommendations on other websites based on your surfing habits.
Browser settings
If you do not want website cookies to be stored on your computer, you can change your browser settings. You get a warning before cookies are placed. You can also change your settings so that your browser refuses all cookies, or only cookies from third parties. You can delete cookies that have already been placed. Note, you will have to change the settings separately for each browser, device and computer you use. We would also like to point out that unfortunately, if you do not want to make use of cookies, we cannot guarantee our website will work properly. Some functionality of the website will be lost, or you may not even be able to see certain pages. Additionally, refusing cookies does not mean you will no longer see advertisements. The advertisements will simply not be suited to your interests and you will often see repeat advertisements. The method for changing your browser settings varies by browser. Click on one of the icons below to go directly to the manual related to your browser, or go to your browser’s help function.
If you want to disable cookies from specific parties, this is possible through www.youronlinechoices.com.
Delete cookies
Delete cookies in Microsoft Edge:
Click on the Menu icon with 3 lines on the upper right of the screen. Click on the clock icon; this is the “History” tab. Click clear “All History”. You can now clear exactly what you want. In any case, click on “Cookies and stored website data” and click “Clear”. At the bottom you can choose to delete this data every time you close Microsoft Edge.
Delete cookies in Chrome:
Click on the icon with 3 lines on the upper right of the screen. Click on “Settings” > “Privacy and Security” > “Clear browsing data”. Ensure “Cookies and other site data” is checked. You can also specify how old the cookies should be. Choose “All”.
Delete cookies in Firefox:
Click on the icon with 3 lines on the upper right of the screen. Go to “Options” > “Privacy”. Click “Clear your recent history”. Under “Details”, you can clear exactly what you want. Select “Cookies”. You can also specify how old the cookies should be. Choose “All”.
Delete cookies in Safari:
Click on “Safari” > “Preferences” on the left of the menu bar at the top. Select the “Privacy” tab at the top of the window. Then click on “Delete all website data”.
Delete cookies in Internet Explorer:
Click on the icon of a gearwheel on the upper right of the screen. Go to the “Security” menu > “Delete browser history”. You can now clear exactly what you want. Select “Cookies and website data”. Click on “Delete” at the bottom of the window
Your Rights
You have certain rights in respect of your personal data, including the right to access and correct your personal data, and, in specific circumstances, to transfer your personal data to another entity in a commonly-used format.
You have the right to object to your personal data being used for certain purposes, including to send you marketing. See ‘Marketing’ above, for more details of how to opt-out of marketing.
You also have the right to request erasure of your personal data, for example; where our purposes for processing your personal data have come to an end; where you object to our processing of your personal data based on legitimate interests and we have no overriding legitimate grounds to continue to process your personal data; and where our processing was based on your consent which you have withdrawn.
We will comply with any requests to exercise your rights in accordance with applicable law.
Please be aware, however, that there are a number of limitations to these rights, and there may be circumstances where we are not able to comply with your request. To make any requests regarding your personal data, or if you have any questions or concerns regarding your personal data, you should contact us using the details below. You are also entitled to contact your local supervisory authority for data protection.
Contact Us
If you have any queries on any aspect of our Privacy Policy, please contact us via email at hello@vicoskin.com
LAST UPDATED 24.10.23